Xtend Voice Logger brings you the most advanced and full-featured voice recording solution to assure best-in-class customer service over phone. Maintain daily reports of complete call logs and analyse the recorded audio to achieve higher quality and productivity in your firm.
Enhance your call center management capabilities with automated answering, intelligent routing, queuing of calls and auto-callback for increased efficiency and agent productivity. Implementation ensures higher productivity, operational efficiency and better process management.
Optimise call operations and deliver effective customer service with the use of Xtend IVR in your organisation. Our application is the simplest and the most flexible approach to develop an IVR system that delivers real-time information to customers on-demand.
Promote your products/services through our automated campaigning system powered with advanced features to reach out to thousands of people within few moments. Trim down the call cost and increase productivity in the organisation with the implementation of Xtend OBD.
Full-fledged call accounting and expense management system integrated with voice logging for a single channel. Supports recording of incoming and outgoing calls of a single line. The Billing Software Solution helps to identify cost incurred on calls and continuous evaluation helps to optimise telecom utilisation.