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Xtend IVR Clients |
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| Asianet Communications Ltd., Trivandrum. |
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IVR based Quizzing System – Questions will be broadcast on the channel and the viewer has to call a given telephone number at a particular time and punch in his/her answer along with the phone number and STD code. Result will be informed within an hour. |
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| B.S.N.L., Area Manager Telecom, Kasaragod. |
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Uses Xtend IVR for Changed Number Announcement System. When the telephone numbers in a particular area are changed, the caller, unaware of the number change, will not be able to contact the desired number. In this case, the caller will be directed to the Automatic Changed Number Announcement System where the caller will be prompted to enter the old number after a beep. Once the number is entered, the called will receive the new number in the form of a voice message. |
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| B.S.N.L., Kolkata. |
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Changed Number Announcement System, Fault Booking System, Payment Reminder System, etc. works on Xtend products.
Changed Number Announcement System – When the telephone numbers in a particular area are changed, the caller, unaware of the number change, will not be able to contact the desired number. In this case, the caller will be directed to the Automatic Changed Number Announcement System where the caller will be prompted to enter the old number after a beep. Once the number is entered, the called will receive the new number in the form of a voice message.
Fault Booking System & Payment Reminder System – When a telephone becomes faulty, the caller can register the complaint using Fault Booking System. The IVR will prompt the caller to punch the faulty telephone number after a beep. Once the number is entered, the fault booking is registered and the caller will receive the booking number for further reference. The BSNL staff will attend the fault according to the booking priority. |
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| BALAJI ONLINE SERVICES, Shimoga, Karnataka. |
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Astrology Consultancy Services are automated using Xtend IVR system. A caller can avail the astrology consultancy online to any available astrologer with the help of this system. But, first the caller has to purchase pre-paid calling card for availing this service. Before the call gets connected, the caller will be informed of the available balance and before the call gets cut, the caller will also receive a warning that only 60 seconds are left for talk. |
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| BUSINESS TODAY, Mumbai. |
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Uses Xtend IVR for providing telephonic matrimonial and job enquiry services. The users once registered for the matrimonial or job placement services will receive all the details matching their requirements through telephone. After proper identification and authentication, the caller can get their latest matches about jobs or matrimonials in the form of audio text. |
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| CAB I NET, Ponkunnam. |
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Xtend IVR is used for the Video Juke Box service for a local cable TV provider. Using a telephone, a caller can select a particular song/video from a given list broadcast through the channel for viewing. Repeated requests for the same song/video can also be controlled by fine tuning the software. |
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| COCHIN SHIPYARD LTD., Cochin. |
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PF and Leave Information System is made available to the employees using Xtend IVR system. After proper identification and authentication using employee number, an employee can get all the details about his/her PF and leave. Xtend IVR system gives the latest status to the employee over telephone by pulling the data from the live database server of Cochin Shipyard. |
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| COCHIN UNIVERSITY OF SCIENCE AND TECHNOLOGY, Cochin. |
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Common Admission Test (CAT) Information System is totally managed by the Xtend IVR system. A candidate who is appearing for the CAT conducted by Cochin University can know his/her examination centre by just keying in their admission ticket number through a telephone. They will receive a voice message about their examination centre. Once the exam results are announced, the candidate will also get his/her rank position in the form of a voice message by keying the admission ticket number through a phone as done before. |
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| COMM-IT INDIA, Delhi. |
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Different bill details are made available to their clients using Xtend IVR system. The client has to identify and authenticate to enter the system for getting the bill details concerned with them. |
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| CONCEPT SERVICES, Bangalore. |
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Proficiency in English language is the basic screen test for a candidate looking for a call centre job. The candidate has to call a particular telephone number connected to the Xtend IVR system to register for the call centre job. The system will ask the caller some questions like the type of job interested in, preferred timings, relevant experience, expected salary, etc in the form of voice messages and the answers from the caller are recorded in the server in the form of a single wave file. Then the wave file is forwarded to the employers where they do the initial screening and the candidates will be called for further interviews.
Concept Services has previously used Xtend IVR as front-end in the Call Centre for Karnataka Tourism. The caller was given all the details about the tourism in Karnataka state through Xtend IVR. |
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| DRISH INFOTECH, Chandigarh. |
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Dial Out Service for Airtel customers. The IVR system will automatically dial out to a set of Airtel numbers and inform them about their value added services like Hallo tunes, advertisements, etc. The Airtel customer who receives the call from the IVR can register for these value added services by simply following the instructions provided through the IVR. |
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| EIGHT AM, Uttar Pradesh. |
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Customer care and support is managed using Xtend IVR. 24x7 customer service is offered to the customers which enhanced the company’s productivity and streamlined staffing. Standardised operational procedures along with efficient information flow were the company’s major achievements through Xtend IVR implementation. |
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| ESQUIRE SOFTWARE, Dubai. |
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Uses Xtend IVR for handling the customer care and support. The company provides 24x7 customer support to their customers which resulted in the organisation’s productivity growth and streamlined staffing. By implementing Xtend IVR, the company standardised the operational procedures of the customer care division that gives efficient information flow to all its customers. |
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| FEDERAL BANK, Aluva. |
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Uses Xtend IVR for their tele banking and call centre solutions. Using this facility, an account holder can get his latest account balance by pressing few keys on his/her telephone. Xtend IVR gives total confidentiality and security to the information flowing through it. Bill Payment Service is also rendered through Xtend IVR to the customer to help them pay the bills on due date and time. |
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| IMPACT TECHNOSOFT, Cochin. |
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Xtend IVR is used to implement telephone based gas booking at Bharat Gas Outlets in the northern parts of Kerala. A consumer who contacts his/her outlet through phone is asked to enter the consumer number to book a cylinder refill. A token number is then provided to the caller as the booking reference for further correspondences. |
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| JALGOAN JANATA, Maharashtra. |
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Xtend IVR is used in the implementation of the tele banking system for local co-operative banks. The banks provide many tele-banking services to their customers using Xtend IVR. Some of the services include latest account balance, cheque book request, mini statements, bill payment services etc. |
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| KYOCERA WIRELESS (INDIA) PVT. LTD., Bangalore. |
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Kyocera, one of the leading mobile phone manufacturers in India, is using Xtend IVR for their Mobile Testing Solutions. The working of keypads, microphone, speakers, etc on the mobile phone are tested using the IVR installed in their testing labs at Bangalore, the Silicon Valley of India. |
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| LIVEWARES, Nagpur. |
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For providing information on the products and for customer enquiry, Xtend IVR is used. 24x7 customer service is offered to the customers which enhanced the company’s productivity and streamlined staffing. Standardised operational procedures along with efficient information flow were the company’s major achievements through Xtend IVR implementation. |
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| MEDI ASSIST, Bangalore. |
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Insurance Claim Status is made available to their customers using Xtend IVR. The customer has to punch in his/her claim number through a telephone to get the latest status of the insurance claim. Other information regarding insurance policies and procedures are also provided 24x7 to the public through the same IVR system. |
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| METROPATH TELECOM PVT. LTD., Mumbai. |
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Metropath Telecom uses Xtend IVR for providing different Audio Text Services to the public. The services include business ideas, jokes, quizzes, service ideas, etc. Another main attraction in this IVR system is the Phone Jockey Contest that selects a phone jockey with the best voice. |
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| PERFECT SOFTWARE SOLUTIONS, Palakkad. |
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Perfect Software Solutions’ clients in the banking industry uses Xtend IVR for their tele banking service system. The banks provide many tele-banking services to their customers using Xtend IVR. Some of the services include latest account balance, cheque book request, mini statements, bill payment services etc. |
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| SAFE SOFTWARE AND INTEGRATED SOLUTIONS, Palakkad. |
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Xtend IVR is used in the implementation of the tele banking system for local banks. The banks provide many tele-banking services to their customers using Xtend IVR. Some of the services include latest account balance, cheque book request, mini statements, bill payment services etc. |
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| SESAME SOFTWARE SOLUTIONS (P) LTD., Kozhikode. |
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Sesame Software Solutions provide customised tele banking solutions to their clients in the banking and finance industry using the Xtend IVR system. The banks provide many common tele-banking services to their account holders via Xtend IVR. Some of the services include latest account balance, cheque book request, mini statements, bill payment services etc. |
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| SOUTHERN RAILWAY, Palakkad. |
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Provident Fund and Loan information is made available to the railway employees of the Palakkad Division through Xtend IVR. The employees will get the latest information on provident fund and the loan details after they punch in their employee code number through a local telephone. |
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| SPEED POST CENTRE, Cochin. |
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Cochin Speed Post Centre provides general information, package tracking, delivery status information etc through the Xtend IVR system. Public can get all the details about the services offered by Cochin Speed Post Centre over a local telephone throughout the day, seven days a week. Anybody who has send a package through this Centre can get its latest status through the same IVR system by punching in the tracking number provided at the time of booking the package at the Centre. If the package is delivered, all the relevant details will be provided to the caller. |
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| SPEED POST CENTRE, Trichy. |
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Trichy Speed Post Centre provides general information, package tracking, delivery status information etc through the Xtend IVR system. Public can get all the details about the services offered by Trichy Speed Post Centre over a local telephone throughout the day, seven days a week. Anybody who has send a package through this Centre can get its latest status through the same IVR system by punching in the tracking number provided at the time of booking the package at the Centre. If the package is delivered, all the relevant details will be provided to the caller. |
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| THE RUBBER BOARD, Kottayam. |
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Rubber Price Announcement System of the Rubber Board, Kottayam is automated using the Xtend IVR system. A caller can get the day’s international and domestic market price of different grades of rubber in the form of voice messages. The IVR system also provides very useful information and telephone contact numbers of other departments functioning in the premises to the general public. |
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| VAJRA TECHNOLOGIES, Aluva. |
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Xtend IVR is used in the implementation of the tele banking system for local banks. The banks provide many tele-banking services to their customers using Xtend IVR. Some of the services include latest account balance, cheque book request, mini statements, bill payment services etc. |
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Xtend FCT Clients |
| A to Z Electronics, Kotal. |
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Jivraj Tea Limited, Gujarat. |
| Agppe Diagnostics, Ernakulam. |
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K G House, Coimbatore. |
| Al-Masaar Computers, Surat. |
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Kallada House, Irinjalakuda. |
| Ammini Energy, Trivandrum. |
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Kirti Telnet, Ahmedabad. |
| Amrita Institute, Coimbatore. |
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Kolus International, Hyderabad. |
| Apna Telelink, Punjab. |
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Krishnatheeram Ayur Holly Resort, Trivandrum. |
| B R C Management Services Pvt. Ltd., Bangalore. |
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Kusumahara.net, Hyderabad. |
| Baby Marine Foods, Ernakulam. |
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Lazza/Uncle John Ice Creams, Cochin. |
| Be Softech, Hyderabad. |
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Logical Data, Pune. |
| Caltiger, Cochin. |
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Mark Alliance, New Delhi. |
| Copier Place, Dhanbad, Jharkhand. |
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Mark IT Services, Dhanbad, Jharkhand. |
| Cromptech Systems, Delhi. |
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Marketing Enterprises, Coimbatore. |
| Crystal Electronics, Coimbatore. |
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Microlink Information Technology, Vijayawada. |
| Deen Computers, Ernakulam. |
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Multi Link Communication Systems, Trivandrum. |
| Deepa Electronics, Bangalore. |
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P G Foils Limited, Rajasthan. |
| Digital Communication Systems, Chennai. |
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P V N Plastic Industries, Mumbai. |
| Electro Point, Pondicherry. |
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Perimacheril Telecom, Kottayam. |
| Electro System Enterprises, Dhanbad, Jharkhand. |
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Phoenix Electronics, Coimbatore. |
| Esquire Software Solutions, Dubai. |
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Rajamane Industries, Bangalore. |
| Fax Care Systems, Tirupur. |
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S S Marketing & Services, Chennai. |
| Frenzy Technologies, Haryana. |
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Sai Infosystem (I) Pvt. Ltd., Ahmedabad. |
| Galaxy Pan & Cool Drinks, Rajkot. |
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Shantigiri Ayurvedic & Siddha Vaid, Trivandrum. |
| Gem Display Systems, Salem. |
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Shree Vinayak Telesystems, Kollar. |
| Gerald Short, Mumbai. |
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Softlink Systems, Pune. |
| Gitanjali Jewels Limited, Mumbai. |
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Sri Kumaran Hospital, Tirupur. |
| Guardian Electronics, Cochin. |
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Surya Medicals & General Stores, Kurnool. |
| Hallo Hai, Malappuram. |
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Suzlon Energy, Pune. |
| Hi Marketing Promotion Services, Hyderabad. |
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Swastik Telecom, Mumbai. |
| Hotel Maurya International, Trivandrum. |
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The Marketers, Ranchi, Jharkhand. |
| IndiaMART InterMESH Limited, Noida. |
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Trans Telecom, Trivandrum. |
| Indian Express, Trivandrum. |
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Unique Marketing Associate, Bellari. |
| Jain Power Solution, Etah. |
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