 |
What
is the difference between the Standard and Developer
Editions?
|
| |
Standard
Edition is
composed of the development environment and the runtime
capable of supporting the licensed number of ports. The
standard edition is used for development and final production
implementations of IVR solutions. The standard edition runtime allows
complete customisability of the about box information and the main
window bitmap as per user requirements. Standard Edition is priced and
licensing is enforced via a USB dongle.
Developer Edition is composed of
the development environment and a single port runtime.
The developer edition is used to develop and demo an IVR solution using
Xtend IVR. However, the developer edition runtime should not be used in
final production implementations of IVR solutions. The runtime is
full-fledged, supporting one telephone line and is not technically
limited in anyway. However restrictions on customising the about box
information and the main window bitmap are present. Developer Edition
is available as a free download.
|
|
How
do I start Xtend IVR? |
| |
When you
install the Xtend IVR Toolkit (Standard or Developer) it will
add desktop icons named "Xtend IVR 3.0" and "Xtend IVR 3.0
Developer Edition". You can run the Xtend IVR
runtime or the Xtend IVR Developer Edition by double clicking on the
appropriate desktop icon.
|
|
Why do I get the error message
"HASP not found"? |
| |
You usually get
this error message if you try to run the Standard Edition Xtend IVR
runtime without plugging in the USB dongle. By default when you install
Xtend IVR Standard Edition, the drivers for the dongle are
automatically installed. In case you have re-installed the
Operating System, please re-install the Xtend IVR Standard Edition also.
|
|
How many phone lines does
Xtend IVR support? |
| |
At present,
Xtend IVR has a maximum supported limit of 512 phone
lines on a single machine. This is an artificial
limit imposed primarily for ease of testing the database support,
language stability and the load factor. This limit will be
increased in the future. If more than 512 phone lines are required to
be supported, it is recommended that multiple machines be used.
|
|
Are Text-To-Speech
engines supported? |
| |
Xtend IVR
supports any telephony compatible Text-to-Speech Engine that supports
the Speech API (SAPI 4.x & 5.x) and provides a 16 bit, 8 Khz
waveform output. Xtend IVR has been tested with the Microsoft TTS
Engines as well as with the TTS Engines available from Lernout
& Hauspie(L&H).
|
|
What Operating Systems
does Xtend IVR work under? |
| |
Windows 2000,
XP and 2003 are the supported platforms. Xtend IVR will work under
Windows 98 & Me with reduced functionality.
|
|
What kind of user support is
provided? |
| |
Technical queries
regarding feature implementations or bugs is available at support@xtendtech.com
and queries related to sales can be posted to sales@xtendtech.com
or you can contact us by telephone at the following number: +91-484-2378008,
3291008.
|
|
What are the supported
voice devices? |
| |
Drivers are
available that support Digital (E1/T1), SS7, H323 & SIP and
Analog voice devices from Eicon, Dialogic and Ai-Logix. Drivers for
TAPI, Opal H323/SIP and Skype are also available. Additional voice
devices are being supported on an on-going basis, depending on customer
requests and device availability.
|
|
Which is the latest version
of Xtend IVR? |
| |
Xtend IVR 3.0
is the latest version of Xtend IVR. We are on a regular and steady
stride to add new features to our latest versions. So for the latest
version updates you can post your queries to info@xtendtech.com
or can contact us in the following numbers +91-484-2378008,
3291008.
|
|
Is speech recognition
possible in Xtend IVR? |
| |
All Speech API 5.x engines are supported for Speech
Recognition. The ability to dynamically create and load multiple
recognition grammars is supported as is the ability to perform speech
cut-through on complete recognition of sentence, on recognition of the
first word and in presence of speech.
|
|
Will Xtend IVR detect pulse
and tone keystrokes? |
| |
Xtend IVR
accomplishes tone and pulse detection via the telephony voice
device api. If the voice device supports this capability, then Xtend
IVR will support it. Note:
Voice
Modems do not support pulse detection capability.
|
|
Does Xtend IVR support
analog and digital lines? |
| |
Xtend IVR
supports both analog and digital lines. For digital lines you need a
voice card that support the specific protocol provided in the E1/T1
connection. Note:
All
digital protocols may not be supported by all voice cards.
|
|
Is Database Access possible? |
| |
Yes. Database
access is supported via the DB plugin which supports ADO or ODBC. Full
fledged examples are provided in the Developer Edition that illustrate
how to achieve this.
|
|
Play command and
Record command do not work simultaneously in Xtend IVR.
|
| |
If the hardware
is half-duplex, then Xtend IVR will not be able to simultaneously play
or record wave files. For e.g. the D/4 PCI UF card from Dialogic is a
half-duplex card. In most cases, Xtend IVR automatically
determines if the voice card is full duplex or not and will function
correctly.
|
|
Do you need a Sound card to run
Xtend IVR? |
| |
Xtend IVR
includes a development environment that utilizes the sound card to
simulate a voice device. This enables the developer to create and test
an IVR using a multimedia capable PC. The runtime does not require the
sound card.
|
|
What is the recommended
sampling rate for wav files? |
| |
8 KHz, 16 bit,
mono.
|
