Xtend Voice Logger is a multi-channel voice-logging tool that works in cohesion with audio channels, analog, digital and VoIP telephone lines. Xtend Voice Logger helps in improving customer service by enabling the upper level management to review the actual telephone conversation with the customer.
2. Why I am unable to install the Xtend Voice Logger Software?
The minimum OS compatibility to install the Xtend Voice Logger is Windows Server 2003/2008/2012, Windows XP/Vista, Windows 7/8. If your system does not have any of these Operating Systems then it is not possible to install Xtend Voice Logger. Also check the rights in Operating System level.
3. Why red light appears while connecting the device to the system?
This happens when installation of Xtend Voice Logger Driver is incorrect. Run the Xtend Voice Logger setup.exe first. Then, connect the device to the system. Install the driver for the hardware. Successful hardware installation will solve this issue. If still the issue exists, goto Device Manager -> Select Xtend Voice Logger from Ports (COM & LPT) -> Click Update Driver Software then Select the first option. If the first option "Install the software automatically [Recommended]" doesn't work, then select the second option "Install from a list or specific location [Advanced]". Browse and select the Voice Logger installed folder. Click Next to continue for successful driver installation.
8. Why am I unable to record incoming calls in Xtend Voice Logger?
If the incoming calls are not getting recorded in the Logger, then check the line voltage at the logger end in offhook mode (Check whether the line voltage is in between 9V and 18V when we pick up the receiver).
9. Why CLI (incoming call number) is not available in the Logs Report?
In order to view the CLI in the Logs Report, make sure you receive the CLI from the Service Provider/PBX system. Also note that most of the service provider is giving caller_id between first and second ring. So it is always recommended to pick incoming calls after two rings.
10. Why cannot I download the ActiveX Wave Player from my browser after installing Xtend Voice Logger?
After the installation of Xtend Voice Logger, when you try to hear the recorded conversations using the ActiveX, a security warning message appears as "Windows has blocked this software : it cannot verify the publisher". In such case, open Internet Explorer -> Tools -> Internet Options -> Security -> Custom Level -> Download unsigned ActiveX Controls -> Enable.
11. Can I exclude logging of certain numbers (personal number restriction feature) in the Xtend Voice Logger?
Yes, the feature is available. To enable this feature, go to Configuration -> General Settings and enter the phone numbers that you do not want to log in the box next to "Exclude Trunk/Phone Number Logging" and click Ok. Then the settings updated successfully.