Skype allows registered users to communicate with each other through video calls and instant messaging.
To keep your customers stay connected with the organization and to deliver quick answers for received enquiries,
Skype allows instant messaging through which sending and receiving files are also made possible.
The sample demonstrated below will guide you in screen scraping the web data.
Here, you will see that the automated IVR on receiving an incoming chat message calls the web service to map the relevant information to the caller.
Download the evaluation version of Xtend IVR and install the telephony application in your system.
Run the sample script from the Script Editor. Click here to refer the code.
After creating the script, you can run the script and it works as follows:
IVR waits for a chat message
When a chat message arrives, IVR displays the message
IVR maps the information from the web service and picks up the .Net fact for the day