What is Xtend IVR? Online IVR Tutorial

Xtend IVR is a Rapid Application Development toolkit for implementing Interactive Voice Response Systems quickly and easily.  Any Computerised Telephony Integration solution can be implemented with reduced cost, time and complexity using our toolkit. Possible application areas include:

Xtend IVR is the only toolkit in the market with extensive support for multiple voice devices. Supported devices include all VoIP, Digital (E1/T1) and Analog devices from Eicon (Diva Server), Dialogic (Global Call API), Ai-Logix, Telephony API, Opal (OpenH323) and Skype. The development of drivers for other popular voice devices is in progress. Please check with our website at http://www.xtendtech.com/ivr for an updated list of all supported voice devices.

Xtend IVR includes support for open interfaces like Telephony API (TAPI), Speech API (SAPI), ActiveX Data Objects (ADO) and Open Database Connectivity (ODBC), due to which the toolkit works with nearly all available Telephony hardware, Speech Engines and Databases. Xtend IVR integrates with and can be extended using most programming languages.

Xtend IVR works right from a single port voice device to a 4000+ port T1/E1 solution with no changes in code. This means that an IVR can be developed for a single port implementation and can then be extended to a 4000+ port IVR system without having to make any source code changes. Xtend IVR also supports clustering of systems to provide for higher port densities of 1000+ ports and to provide for fail-over/redundant backup.

The power of Xtend IVR resides in its scripting language which is simple to learn, flexible and easy to code. Complex telephony operations like call transfer, speech recognition etc. can be coded in just a couple of lines of script. The scripting language includes the ability to call functions written in Vbscript, Javascript and Perlscript (Windows Scripting Host), functions written in C# or VB.Net (.Net Framework) and the ability to call programs written in Foxpro, Clipper, Visual Basic, C, C++ and other legacy languages. 

Xtend IVR is fully Internet enabled and supports http, get/post, smtp and pop3 which enable information to be obtained from or submitted to the Internet. This enables easy integration with existing Internet solutions.

The Number to Speech Technology supported by Xtend IVR enables easy creation of regional language solutions by providing support for speaking Amounts, Dates and Numbers in Indian English and Hindi.

Multi-lingual support enables developers to handle multiple language prompts easily with no modifications in the code.

The user interface of Xtend IVR can be completely customised. This includes the About box, Window Caption and the ability to call your own executable from the user interface. Besides this, a tamper free client installation can be ensured by compiling and distributing the compiled script.

Xtend IVR supports advanced features like background play, real-time voice snooping/mixing and voice logging capability that enables one to provide superior voice solutions with minimal effort.

The Developer Edition of Xtend IVR is available for free download and contains comprehensive help, a one port runtime that works with all supported voice devices, debugging and emulation technology to enable an IVR to be developed using any multimedia system and does not have any time or feature restrictions.

Minimal system requirements for the Developer Edition of Xtend IVR include a Pentium 800 MHz system with 128 MB RAM, 80 MB of free disk space and multimedia support running Windows 2000/XP or above. Emulated telephone calls are possible via the multimedia system. However, a supported voice device like Dialogic D/4 PCI, D300JCT or Eicon Diva Server is required to be able to test the scripts in action on actual telephone lines. 

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