Reference - Outbound Campaigning

Promote your company products, offers and advertisements through the outbound dialing capabilities of Xtend IVR. Create interactive campaigns and record as WAV file. Refer the sample script given below and add the audio file into the Xtend IVR toolkit. Schedule the time to call the subscribers and stay in touch with your customers to enhance the experience with the latest updates - all with the implementation of Xtend IVR.

Download the evaluation version of Xtend IVR and install the telephony application in your system. Run the sample script from the Script Editor. Click here to refer the code.

The automated attendant will work as given below:

• IVR waits for 5 seconds before each dial
• IVR dials out to the phone number and waits for 60 seconds to connect
• If the call gets connected, IVR conveys the information and terminates the call
• If the connection is not established, IVR disconnects the call
• The disconnected call status may be because of network problem, user busy and so on

Download the source file for the Reference - Outbound Campaigning

****************************************************************
* Script: Dial.dt
* Note  : Reference script to demonstrate how to implement 
*        an outbound call using Xtend IVR
****************************************************************

MAIN:
	//Wait 5 seconds before each dial (to be removed on production systems)
	sleep 5000
	
	; Add your code to load phone number from database into variable $phone
	; $phone = GetNextNumber()
	$phone = "04842378008"
	if $phone = "" then goto MAIN
	
	//Wait 60 seconds for connect
	$status = MakeCall($phone,60)
	
	if $status == ""
		; The call was not able to connect within the specified time
		hangup
		goto MAIN
	endif
	
	if $status == "ERROR"
		; dial failed
		hangup
		goto MAIN
	endif
	
	if find($status,"DISCONNECTED") >= 0
		; The call was disconnected due to a reason specified by $status
		hangup
		goto MAIN
	endif
	
	play "message.wav"
	hangup
	goto MAIN
	

Function MakeCall($phone,$duration)
    
	if not dial($phone)
		return "ERROR"
	endif
	
	$EndTime = seconds() + $duration
	
	$status = ""
	while seconds() < $EndTime 
		$status = GetCallProgress()
		if $status = ""
			; wait for an event to occure or time expires
			sleepevent ($EndTime - seconds())
			continue
		endif
		
		if find($status,"DISCONNECTED") >= 0
			; The call is not able to connect
			; Could be NetWork problem, User Busy, 
			; No Answer, Not Reachable etc
			; Possible Values are given in XIVR Help
			break
		elseif find($status,"CONNECTED") >= 0
			; The remote end answered the call and now
			; is in connected state
			break
		endif
	endwhile
	return	$status	
	
ONHANGUP:
	hangup
	goto MAIN
	
ONSYSTEMERROR:
	log $error
	display $error
	hangup
	goto MAIN

*End of Script