AutoConfig - Automatic Attendant

Not always but sometimes it might happen that due to huge volume of incoming calls, many important calls are not attended properly or some are missed out due to the increased workload. To overcome such cases, Xtend IVR can help you with a script that will assist you in creating an auto-call answering system. With the implementation every incoming call is live answered in a professional manner. None of the calls are missed out and on the other hand, Xtend IVR ensures that every caller receives consistent call handling and services. The caller can also leave the voice message for further contacts.

Download the evaluation version of Xtend IVR and install the telephony application in your system. Run the sample script from the Script Editor. Click here to refer the code.

The automated attendant will work as given below:

• IVR waits for the call
• Caller dials the number and IVR picks up the call
• Greets the caller with Welcome message
• Prompts the caller to record the voice message after the beep sound
• IVR plays the Thank you message after recording ends and terminates the call

Download the source file for the AutoConfig - Automatic Attendant

*****************************************************************************************
* Script: aam.dt (Automatic Answering Machine)
* Notes : This script loads a configuration window using RUN command
*         So please ensure that the "App Window" option is enabled.
* Needs : This sample require Microsoft Speech API and a good text to speech engine
*         See Xtend IVR help, xivrcfg.exe for more information
*         VC++ Source code for AMConfig.exe is also available
*****************************************************************************************

if $deviceid <> 1
	Sleep 3000
	lock()
	unlock()
endif
    
if $deviceid == 1
	lock()
	// load the config window only once
	run "AMConfig.exe" "Config.txt"
	unlock()
endif


MAIN:
	// loading parameters
	load "Config.txt"
	
	display "Waiting for call . . ."
	answer 1
	
	// prepare wave filename
	$mdate = concat(date.GetYear($date),date.GetMonth($date),date.GetDay($date))
	$mtime = concat(time.GetHour($time),time.GetMinute($time),time.GetSecond($time))
	
	// create wave file to be recorded
	if len($cli) = 0
		$recordfile = format("Waves\%s-%s.wav",$mdate,$mtime)
	else
		$recordfile = format("Waves\%s-%s-%s.wav",$cli,$mdate,$mtime)
	endif
	
	display "Call in progress.. " $cli
	log "Call from " $cli
	
	// Welcome Message
	speak $welcome
	beep 600 250
	wait 0
	
	// start recording
	record $duration
	wait 0
	
	// terminate call
	speak "Your message has been recorded. Thank you."
	hangup
	goto MAIN

ONHANGUP:
	hangup
	goto MAIN

* An error has occurred
ONSYSTEMERROR:
	log $error
	display $error
	hangup
	goto MAIN

*End of Script