Changed Number Announcement

To ensure that your customers remain connected with your company and no loss is incurred in the business whenever your number is switched to a new number - Xtend IVR can provide a sample script for free changed number announcement on your existing landline or mobile. The automated Changed Number Announcement system is established to speak out the new number whenever the call is received on the old number.

Download the evaluation version of Xtend IVR and install the telephony application in your system. Run the sample script from the Script Editor. Click here to refer the code.

The automated attendant will work as given below:

• IVR waits for the call
• Caller dials the old number, IVR accepts the call and plays the Welcome message
• IVR prompts the caller to enter the telephone number
• If number is invalid, IVR will inform the user that the dialed number is temporarily
  not available, please call after some time
• If the entered number matches with the old number, IVR will announce the new number to the caller

Download the source file for the Changed Number Announcement

*******************************************************************
* Script : ChangeNumber.dt
* Notes  : accepts the old telephone number.
*         lookup the database and speaks out the new phone number
*******************************************************************

// oledb Connectivity string for database
$db = "Provider=Microsoft.Jet.OLEDB.4.0;Data Source=ChangedNumbers.mdb;"

MAIN:
	; Reset the display prefix
	$displayprefix = ""
	
	; waiting for call
	display "Waiting for call"
	answer 1
	
	; show Caller ID if available
	if $cli <> ""
		$displayprefix = concat("[",$cli,"] ")
	endif
	
	display "Call active..."
	
	* Welcome to Change Number Annoucement System
	play "Welcome.wav"
	
	* Please enter the old Telephone Number
	$oldnumber = accept("oldphone.wav",9)
	if $oldnumber == "" then goto THANKYOU
	
	* Query database
	$sql = format("select * from NumberInformation where OldNumber = '%s'", $oldnumber)
	$NumInfo = db.RunSQL($db,$sql)
		
	if $NumInfo = 0
		* this service is temporarily not available, 
		* please call after some time
		play "error.wav"
		hangup
		goto MAIN
	endif
	
	if $NumInfo.eof = 1
		* The number You have Entered doesn't Exist
		* in the changed number database, 
		play "notexist.wav"
	else
		* The changed number is
		play "changed.wav"
		play digit2wav($NumInfo.NewNumber,,,1,200)
		* with effect from
		play "from.wav"
		play date2wav(date.Convert($NumInfo.WithEffectDate,date.GetSystemFormat(),
								"DD/MM/YYYY"))
	endif

THANKYOU:
	*Thank You for using this Service
	play "thankyou.wav"
	hangup
	goto MAIN

ONHANGUP:
	hangup
	goto MAIN

ONSYSTEMERROR:
	log $error
	display $error
	hangup
	goto MAIN

*End of Script