Analog & Digital Voice Logging Software and recorder for phone logs



Xtend Voice Logger is a multi-channel voice logging tool that works in cohesion with audio channels, IP, analog and digital telephone lines. Xtend Voice Logger helps in improving customer service by enabling your support staff and supervisors to review the actual telephone conversation with your customer, ensuring that you can immediately address pending issues quickly and fairly.

Voice logs can be used to implement personnel performance reviews, perform self-appraisal and can be used to train customer support staff to handle calls in difficult situations.

Monitoring performance of support personnel helps in the implementation of company quality assurance standards. The knowledge that business conversations are logged ensures that your support staff complies with the company guidelines on how to interact with customers. The presence of voice logs also ensures that records are maintained for resolving customer grievances and disputes.