A standard ready to use application with a browser based interface is provided along with the Xtend
Voice Logger. The browser Interface of Xtend Voice Logger helps the supervisors/ managers and the
top-level management to administer and monitor many of the functions sitting in any part of the
world. They can login to the browser interface and watch what is going on over the office phone.
They can even go through the logged conversations and analyse different reports for further
enhancement.
The front end of the voice logger is a browser-based interface. Multiple users can be configured with
different access levels in this system. Facility is provided to allow users to search calls based on
parameters like call status, dialed number, date, time, caller id, call duration etc. Being a browser
based system one can access this from anywhere on the local LAN or even through the Internet. One
can listen to the recorded conversation by clicking on the play icon.
One can also view the details of the current live calls using the browser interface. Optional feature
can be added to allow users to listen to live voice calls using VoIP (SIP/H.323 and Skype) or even by
dialing into the system from a phone (land line or mobile). |