Multi-service using Device Line Identification (DLI)
This sample assists the customers in scheduling the services based on Device Line Identifier (DLI) value.
The automated IVR allows a maximum of 30 channels with different telephone numbers, each assigned for different services.
When an incoming call arrives, the DLI number will be displayed according to which the services will be provided.
Download the evaluation version of Xtend IVR and install the telephony application in your system.
Run the sample script from the Script Editor. Click here to refer the code.
The automated attendant will work as given below:
Initially, IVR identifies the multi-port license to run the script
On incoming call, the DLI number will be displayed
If the DLI is 3011000, the service rendered is Changed Number Announcement
If the DLI is 3011011, the service rendered is Fault Booking
If any other DLI, then the service rendered is Bill Payment
Download the source file for the Multi-service using Device Line Identification (DLI)