To assist the customers in presenting dynamic menus, Xtend IVR presents a sample script for creating free
"We Help Reference System". The automated IVR irrespective of the call type i.e., inbound or outbound starts as soon
as the call is picked up. A "welcome prompt" is played greeting the caller followed by a quick short brief about
the provided service. Refer the script given here and deploy an IVR system with dynamic menus for bill payment,
transportation and call transfer.
Download the evaluation version of Xtend IVR and install the telephony application in your system.
Run the sample script from the Script Editor. Click here to refer the code.
The automated attendant will work as given below:
IVR waits for the call
Caller dials the number, IVR accepts the call and plays the Welcome message
IVR prompts the caller to press 1 for bill payment, press 2 for transport
If call arrives within the specified time, IVR transfers the call to an available agent
Based on the caller's request, IVR further processes the transaction
Download the source file for the Auto Day Night Mode - We Help Reference System
display "Waiting for call.."
display "Call active.." $cli
$mask = "12"
speak "welcome to we help services."
speak "for bill payment, press 1"
speak "for transportation, press 2"
$hour = time.GetHour($time)
if $hour >= 10 and $hour < 20
; customer care executive will be available only in between 10 AM to 8 PM
speak "To speak to our customer care executive, press 3"
; set input mask as "123"
$mask = "123"
$option = input(1,4,,,$mask)
if $option = 1
else if $option = 2
else if $option = 3