Opinion Polls and Surveys

Organizations can utilize the Xtend IVR system to automate polls and surveys to gather participant's responses quickly. Voters can call the IVR and directly caste their votes at any time. The automated IVR provides the polling surveys with modern cost-effective approach to deliver the voter's opinion quickly.

Unlike other applications, here, the user inputs are registered in the log file, thus reducing the database overheads considerably. The results are fetched from these log files and parsed appropriately before deriving any information.

Download the evaluation version of Xtend IVR and install the telephony application in your system. Run the sample script from the Script Editor. Click here to refer the code.

The automated attendant will work as given below:

• IVR waits for the call
• Caller dials the number, IVR accepts the call and greets the user
• IVR prompts the user to enter the Election ID number and the PIN number
• If the entered Election ID and the PIN number is valid, IVR allows the voter to record his/her vote
• If the Election ID and the PIN number is invalid, IVR plays the invalid message

Download the source file for the Opinion Polls and Surveys

************************************************************************
* Script : Elections.dt
* Notes : welcomes the caller
*        accepts the election id card number (10 digit number)
*        accepts a security number (4 digits)
*        asks a question and accepts the answer
*        writes the results into xivr log file
*        asks another question and accepts the answer
*        writes the results into xivr log file
*        hangup the call
************************************************************************
						
MAIN:
	display "Waiting for call . . ."
	answer 1
	display "Call in progress.. " $cli
	
	// Welcome to Openion Poll"
	play "welcome.wav"
	
GETECARD:
	// Please enter your election i.d. card number
	$ecard = accept("getecard.wav",10,2)
	if len($ecard) <> 10
		// The election card id you have entered is not valid
		play "badecard.wav"
		goto GETECARD
	endif
	
GETPIN:
	// Please enter your 4 digit personal identification number"
	$Pin = accept("getpin.wav",4,2)
	if len($Pin) <> 4
		// The personal identification number you have entered is not valid
		play "invalidpin.wav"
		goto GETPIN
	endif
		
	// your openion on economic liberalisation
	// if you think it should continue, Press 1
	// if you think it should be altered, Press 2
	// if you think it should be discontinued, Press 3
	// if you have no openion, Press 4
	play "poll-12345.wav"
	$Choice = input(1,3)
	
	// save user inputs in the ivr log file
	log "<info>" $Ecard $Pin 1 $choice
		
	// What is your openion on Mr David Bradman becoming the Prisident
	// if you strongly agree, Press 1
	// if you agree, Press 2
	// if you are neutral, Press 3
	// if you disagree, press 4
	// if you strongly disagree, press 5
	play "poll-23456.wav"
	$Choice = input(1,3)
	// save user inputs in the ivr log file
	log "<info>" $Ecard $Pin 2 $Choice
	
	// Your openion has been registered
	play "registered.wav"
	
	// The string <info> is added just for parsing purpose
	
	// Thank you for calling the online openion poll system
	play "thankyou.wav"
		
	hangup
	goto MAIN

* User has hung up
ONHANGUP:
	hangup
	goto MAIN


* An error has occurred
ONSYSTEMERROR:
	log $error
	display $error
	hangup
	goto MAIN
						
*End of Script