Xtend IVR is a Rapid Application Development toolkit for implementing Interactive Voice Response Systems quickly and easily.  Any Computerised Telephony Integration solution can be implemented with reduced cost, time and complexity using our toolkit. Possible application areas include:

• Banking
• Price & Stock Enquiry
• Payment Reminder systems
• Package & Delivery Tracking
• Employee Benefit
• Complaint Booking
• Voice Mail
• All Telephone Enquiry solutions

Xtend IVR is the only toolkit in the market with extensive support for multiple voice devices. Supported devices include PIKA, Dialogic, Diva Server, Ai-Logix, Synway, NMS, Donjin, TAPI, H.323, SIP and Skype. Development of drivers for other popular voice cards is in progress.

Support for open interfaces like Telephony API (TAPI), Speech API (SAPI), ActiveX Data Objects (ADO) and Open Database Connectivity (ODBC) ensures that the toolkit works with nearly all available Telephony hardware, Speech Engines and Databases. 

Scalable from a single port voice device to a 512 port T1/E1 solution means that an IVR can be developed for a single port implementation and can then be extended to a 512 port IVR system without having to make any source code changes.

Complex telephony operations like call transfer and speech recognition can be coded in just a couple of lines of script. The script includes the ability to call functions written in VBScript, Javascript and Perlscript (Windows Scripting Host), functions written in C# or VB.Net (.Net Framework) and the ability to call programs written in Foxpro, Clipper, Visual Basic, C, C++ and other legacy languages.

The user interface of Xtend IVR can be completely customized. This includes the About box, Window Caption and the ability to call your own executable from the user interface. Besides this, a tamper free client installation can be ensured by compiling and distributing the compiled script.

Minimal system requirements for the Developer Edition of Xtend IVR include a Pentium 800 Mhz system with 128 MB RAM, 80 MB of free disk space and multimedia support running Windows 2000/XP/2003 or above. Emulated telephone calls are possible via the multimedia system. However, a supported voice device like PIKA T1/E1 (HMP), Dialogic D/4 PCI, D300JCT or Diva Server is required to be able to test the scripts in action on actual telephone lines. The Developer Edition supports a 1-port runtime and is available as a free download.