The user can get the count on calls on the old number. This helps the user to know how many calls are still landing on the old number. When the count becomes zero, they can stop renewing a pre-paid SIM or deactivate a post-paid SIM.

Usually when you change to a new mobile number, to keep the old one you will have to buy an extra mobile phone. But, if Xtend CNA is used, one can divert the calls landing on their old number to the new number. Once the settings are made and the new SIM is activated, they can remove the old SIM and put the new SIM in the same phone.

The automated features of Xtend CNA makes the transition easier.

The easiness in transition encourages more people to shift.

When someone calls the new customer, he/she hears a message saying that the customer has shifted to the new service provider. This brings a question into the caller's mind - "Hey, people are shifting to the new provider. Why not I?"

The satisfied customers will personally recommend the new service provider to their circle.

When more and more people shift to the new service provider because of easy and hassle-free transition along with other attractive offers will slowly but surely eat up the competition prevailing in the market.

(Dial a Number): Customer should first dial an IVR number publicised by the service provider from his/her existing mobile number and register for this service.

(Call Divert): Then divert calls using "divert if out of reach" feature on the mobile phone to the same IVR number.

(Change SIM): Switch off the phone, remove the old SIM and insert the new one. And, you are ready!!!

(Note: The customers can do Steps 1 and 2 anytime. They need not wait for the new provider to activate the SIM. Once the new SIM is activated, follow Step 3.)