Subscriber, a company, who already has a landline connection in the office EPABX system, now opts for a third party fixed line phone after being convinced about lower tariff and rentals.

During installation it is found that all trunk ports present in the office EPABX system are in use. Customer suggests pulling a direct line to his table. So, the newly opted third party fixed line phone is installed as a direct connection on the subscriber’s desk.

Subscriber is advised to make his existing landline incoming only. However, the subscriber does not disconnect or disable outgoing on his landline preferring to keep a wait and watch attitude. He puts off switching over from fixed landline to third party fixed line due to multiple time consuming activities required to accomplish this.

Third party fixed line phone ends up on the directors desk (if lucky), a juniors desk (most of the time), and is seldom used for outgoing and even rarely for incoming calls.

All outgoing and incoming calls to the subscriber’s office still go via fixed landline. Sometime in the future, the subscriber realises that he is not using the third party fixed line phone anyway and may or may not decide to de-subscribe. It’s easy to put in a de-activation request, as the third party fixed line never became a critical part of the subscriber’s infrastructure.